Outsourced It Support

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FunctionEight – Your IT Company for IT Services and Computer Support


FunctionEight is an IT company providing IT Services and Computer Support to hundreds of businesses across the Asia Pacific Region. With offices in Hong Kong, Singapore and New Zealand, our IT company can remove the need for an in-house IT technician and provide you with 24 hours IT monitoring. We’re different from most other IT companies in that we proactively maintain your IT infrastructure.

Our IT Services have two key benefits for your business:

  • It minimises and prevents costly IT breakdowns that can cost your business thousands in lost man-hours and productivity.
  • Because we proactively maintain your IT infrastructure and systems, we identify problem areas before they occur, reducing the need for costly new IT equipment and installation.

THE WEALTH CLUB

I would, in relation to my personal experience with their services, say that they have a great knowledge base within their team and help at a real one to one level to tailor solutions to the requirements.

…I have very much appreciated that they have adapted as projects have progressed and our business grown and changed over the past year. They always get the job done but more importantly, provide the right solution to our needs.

I have no reservations or hesitation in recommending them to other businesses for their services.

Tim Proudlock, IT Manager, The Wealth Club

Outsourced IT Support

In a nutshell, FunctionEight’s full service technical support means small to medium companies (SMEs) don’t have to bear the time and cost of fulltime IT staff.

FunctionEight will deliver cost effective solutions to fit your budget, including a state-of-the-art network infrastructure and timely access to skilled support with a low engineering risk and minimal cost that was previously only available to big companies with large, full-time IT departments.

On-site IT Support

Our team of experienced field technicians and engineers will provide you with a comprehensive on-site system maintenance at pre-determined times during the week. Our goal is to proactively maintain systems so as to pre-empt any issues before they arise giving you a smooth system environment that you can work efficiently from. This is a concept unlike many other IT Support companies who work on a ticket system and then wait for your call. To us, this method means you already have a problem and are already losing money because you cannot work efficiently. We believe that it is better to keep the system functioning without errors so that you don’t have to call us.

Remote

FunctionEight’s sophisticated remote access tools and technicians can resolve most problems without the added expense and time of travel to your site.

Phone Support Call Centre

One of Hong Kong’s most experienced IT teams is just a phone call away. Most problems can be resolved via telephone and remote access.

Help Desk Consulting Services

This comprehensive service enables you to set up a results driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs

FunctionEight offers an hourly rate (based on the qualifications of the service delivery personnel), including substantial discounts for large projects and regularly scheduled service. This billing policy minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.

Network Support Packages

Inquire about FunctionEight’s support packages designed to help small and medium enterprises maintain IT networks that feature high availability, performance and security, including:-

  • Internet Connectivity
  • Network Infrastructure
  • Email and Messaging
  • Windows XP, Office XP
  • Security Virus Protection
  • Telephony
  • Help Desk
  • Wide Area Networking
  • VPN and Remote Access
  • Disaster Recovery
  • IT Architecture
  • Microsoft .NET Servers For more information about utilising