{"id":2489,"date":"2019-08-19T05:37:14","date_gmt":"2019-08-19T05:37:14","guid":{"rendered":"https:\/\/www.functioneight.com\/hk\/?page_id=2489"},"modified":"2022-03-10T14:21:25","modified_gmt":"2022-03-10T06:21:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-small:20px;--awb-padding-bottom-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column faq-box\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:40px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:30px;\" id=\"helph1\"><h2 class=\"cmsmasters_text\" style=\"text-align: center;\"><strong>IT Support<\/strong><\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:16px;--awb-icon-alignment:right;--awb-hover-color:#f9f9fb;--awb-border-color:#0000001A;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#f54112;--awb-content-color:#4a4e57;--awb-icon-box-color:#121921;--awb-toggle-hover-accent-color:#f54112;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-boxed\" id=\"accordion-2489-1\"><div class=\"fusion-panel panel-default panel-40b5cb4582d1d8dc9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_40b5cb4582d1d8dc9\"><a aria-expanded=\"false\" aria-controls=\"40b5cb4582d1d8dc9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#40b5cb4582d1d8dc9\" href=\"#40b5cb4582d1d8dc9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is an Outsourced IT provider?<\/span><\/a><\/h4><\/div><div id=\"40b5cb4582d1d8dc9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_40b5cb4582d1d8dc9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Outsourcing is a flexible way of managing your IT requirements &amp; costs. It allows your business to gain a complete technical support solution without the payroll expense. Your level of support can expand as your business grows, and removes the headache of the hiring process. Our team of experienced field technicians and engineers provide you comprehensive on-site &amp; remote system maintenance according to your needs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a21c7d25e46313961 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a21c7d25e46313961\"><a aria-expanded=\"false\" aria-controls=\"a21c7d25e46313961\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#a21c7d25e46313961\" href=\"#a21c7d25e46313961\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which are the benefits to outsource your IT? <\/span><\/a><\/h4><\/div><div id=\"a21c7d25e46313961\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a21c7d25e46313961\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li class=\"p1\">Reduced costs<\/li>\n<li class=\"p1\">Scalability (increase or decrease depending on your needs)<\/li>\n<li class=\"p1\">You can focus on your core business<\/li>\n<li class=\"p1\">Security enhancement<\/li>\n<li class=\"p1\">A team of professionals with different skillsets<\/li>\n<li class=\"p1\">IT Procurement<\/li>\n<li class=\"p1\">Sick leave &amp; Annual leave cover<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a293257f7fae105d3 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a293257f7fae105d3\"><a aria-expanded=\"false\" aria-controls=\"a293257f7fae105d3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#a293257f7fae105d3\" href=\"#a293257f7fae105d3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which other costs do you save when you outsource your IT? <\/span><\/a><\/h4><\/div><div id=\"a293257f7fae105d3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a293257f7fae105d3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><span data-contrast=\"auto\">Recruitment costs <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Termination costs (if this unfortunate event)\u00a0 <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Potential yearly bonus to the employee\u00a0 <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Medical insurance <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Retirement contribution <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Management of the employee (your time spent) <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Training to the employee (your time spent)\u00a0<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d1fa6734fbc3def34 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d1fa6734fbc3def34\"><a aria-expanded=\"false\" aria-controls=\"d1fa6734fbc3def34\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#d1fa6734fbc3def34\" href=\"#d1fa6734fbc3def34\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why should you choose FunctionEight as your outsourced IT provider?<\/span><\/a><\/h4><\/div><div id=\"d1fa6734fbc3def34\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d1fa6734fbc3def34\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><span data-contrast=\"auto\">Our People <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Established company (in business since 2001) &#8211; Proactive <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Extensive Cloud experience (95 % of our clients are on Microsoft Office 365) <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Industry-specific knowledge <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Ability to support you globally (with 24\/7 support) <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">One partner for all end-to-end IT needs\u00a0\u00a0 <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Corporate way of working <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Low staff turnover\u00a0<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8e1493b34f361de34 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8e1493b34f361de34\"><a aria-expanded=\"false\" aria-controls=\"8e1493b34f361de34\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#8e1493b34f361de34\" href=\"#8e1493b34f361de34\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which specific industry knowledge does FunctionEight have?<\/span><\/a><\/h4><\/div><div id=\"8e1493b34f361de34\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8e1493b34f361de34\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><span data-contrast=\"auto\">Financial Services <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Recruitment <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Insurance <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Architecture<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Membership organizations<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Retail<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Hospitality<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8dadc7098b70ee09d fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8dadc7098b70ee09d\"><a aria-expanded=\"false\" aria-controls=\"8dadc7098b70ee09d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#8dadc7098b70ee09d\" href=\"#8dadc7098b70ee09d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does it make sense for larger companies to outsource their IT?<\/span><\/a><\/h4><\/div><div id=\"8dadc7098b70ee09d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8dadc7098b70ee09d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">Absolutely.\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">We\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">don\u2019t<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">\u00a0only work with small business or those without an IT department.<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">\u00a0In fact, m<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">any of our existing clients are international companies with an IT department based at their<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">headquarters overseas.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW137795900\"><span class=\"BCX0 SCXW137795900\">\u00a0<\/span><br class=\"BCX0 SCXW137795900\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW137795900\"><span class=\"BCX0 SCXW137795900\">\u00a0<\/span><br class=\"BCX0 SCXW137795900\" \/><\/span><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">FunctionEight can be your remote\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">hands, implementing\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">actions and\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">policy on behalf of your internal team.\u202f This saves the cost of flying staff around the world to take care of the regional offices and minimizes frustration for local employees who\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">don\u2019t<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">\u00a0want to wait for the right time-zone to have their issues resolved.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW137795900\"><span class=\"BCX0 SCXW137795900\">\u00a0<\/span><br class=\"BCX0 SCXW137795900\" \/><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-888202a010237de1d fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_888202a010237de1d\"><a aria-expanded=\"false\" aria-controls=\"888202a010237de1d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#888202a010237de1d\" href=\"#888202a010237de1d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which specific services can FunctionEight offer for a larger company looking to outsource?<\/span><\/a><\/h4><\/div><div id=\"888202a010237de1d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_888202a010237de1d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">24&#215;7 IT Helpdesk covering your users in Asia or globally <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW137795900\"><span class=\"BCX0 SCXW137795900\">\u00a0<\/span><\/span><\/li>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">24&#215;7 IT Infrastructure monitoring for your offices in Asia or globally\u00a0\u00a0 <\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW137795900\"><span class=\"BCX0 SCXW137795900\">\u00a0<\/span><\/span><\/li>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">Local <\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">O<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">nsite support for your offices in Asia\u00a0\u00a0<\/span><\/span><\/li>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">Local <\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">P<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">roject work for your offices in Asia\u00a0\u00a0<\/span><\/span><\/li>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">Local <\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">P<\/span><span class=\"NormalTextRun BCX0 SCXW137795900\">rocurement service for your offices in Asia<\/span><\/span><\/li>\n<li><span class=\"TextRun BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">Digital Development <\/span><\/span><span class=\"TextRun MacChromeBold BCX0 SCXW137795900\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW137795900\">\u00a0<\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"NormalTextRun SCXW217829506 BCX0\">Please get in\u00a0<\/span><a href=\"https:\/\/www.functioneight.com\/hk\/contact-us\/\"><span class=\"NormalTextRun SCXW217829506 BCX0\">touch<\/span><\/a><span class=\"NormalTextRun SCXW217829506 BCX0\">\u00a0with us for a further discussion.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f66627c4cbf1b1c96 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f66627c4cbf1b1c96\"><a aria-expanded=\"false\" aria-controls=\"f66627c4cbf1b1c96\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#f66627c4cbf1b1c96\" href=\"#f66627c4cbf1b1c96\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is IT Helpdesk as a service?<\/span><\/a><\/h4><\/div><div id=\"f66627c4cbf1b1c96\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f66627c4cbf1b1c96\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun BCX0 SCXW230343611\" lang=\"EN-HK\" xml:lang=\"EN-HK\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW230343611\">IT Helpdesk is a service where a centralized team within a company supports users for different kinds of IT issues. Normally this is a remote and \u201cbreak-fix\u201d service. <\/span><\/span><\/p>\n<p><span class=\"TextRun BCX0 SCXW230343611\" lang=\"EN-HK\" xml:lang=\"EN-HK\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW230343611\">Please read more about this service <a href=\"https:\/\/www.functioneight.com\/hk\/it-support\/it-helpdesk\/\">here<\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-53d2d325bddb82377 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_53d2d325bddb82377\"><a aria-expanded=\"false\" aria-controls=\"53d2d325bddb82377\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#53d2d325bddb82377\" href=\"#53d2d325bddb82377\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is CTO as a service? <\/span><\/a><\/h4><\/div><div id=\"53d2d325bddb82377\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_53d2d325bddb82377\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun BCX0 SCXW113264878\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW113264878\">It is a service to allow small and medium enterprises (SMEs) access to a part-time\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW113264878\">Chief Technology Officer (CTO) \/\u00a0<\/span><span class=\"NormalTextRun BCX0 SCXW113264878\">IT Manager at an affordable cost.\u00a0<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW113264878\"><span class=\"BCX0 SCXW113264878\">\u00a0<\/span><br class=\"BCX0 SCXW113264878\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop BCX0 SCXW113264878\"><span class=\"BCX0 SCXW113264878\">\u00a0<\/span><br class=\"BCX0 SCXW113264878\" \/><\/span><span class=\"TextRun BCX0 SCXW113264878\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW113264878\">Please read more about it <a href=\"https:\/\/www.functioneight.com\/hk\/it-support\/cto-service\/\">here<\/a><\/span><span class=\"NormalTextRun BCX0 SCXW113264878\">.<\/span><span class=\"NormalTextRun BCX0 SCXW113264878\">\u00a0<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-83d1e160834674df6 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_83d1e160834674df6\"><a aria-expanded=\"false\" aria-controls=\"83d1e160834674df6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#83d1e160834674df6\" href=\"#83d1e160834674df6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if we don't need someone to be physically in our office?<\/span><\/a><\/h4><\/div><div id=\"83d1e160834674df6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_83d1e160834674df6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our IT Helpdesk puts one of Hong Kong\u2019s most experienced IT teams at your fingertips. Don\u2019t wait for someone to come over if the answer to your problems can be addressed with a simple phone call or email. In our experience, most problems can be resolved via telephone and remote access. Remote IT support means that our experts can directly tackle problems on your machine without being physically next to you. FunctionEight\u2019s sophisticated remote access tools and experienced technicians are always there when you need them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f15e0cfa220e55436 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f15e0cfa220e55436\"><a aria-expanded=\"false\" aria-controls=\"f15e0cfa220e55436\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#f15e0cfa220e55436\" href=\"#f15e0cfa220e55436\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you help us set up backups for our company data?<\/span><\/a><\/h4><\/div><div id=\"f15e0cfa220e55436\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f15e0cfa220e55436\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, we can assist in creating all kinds of backups.<\/p>\n<p>We all like to live in hope that nothing will go wrong, and our hard drives will live forever. Yet we all know that feeling when something crashes, or you accidentally delete a file, and you don\u2019t have a disaster recovery solution in place.<\/p>\n<p>Contact us to get started.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5ef83ca9b1f4b723c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5ef83ca9b1f4b723c\"><a aria-expanded=\"false\" aria-controls=\"5ef83ca9b1f4b723c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#5ef83ca9b1f4b723c\" href=\"#5ef83ca9b1f4b723c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if an issue cannot be resolved remotely?<\/span><\/a><\/h4><\/div><div id=\"5ef83ca9b1f4b723c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5ef83ca9b1f4b723c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Alongside the helpdesk, we often recommend purchasing support onsite through a\u00a0<a href=\"\/services\/\">managed services contract<\/a>.<\/p>\n<p>Under a helpdesk only set up, we cannot come onsite to complete any requested tasks.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9b7b015e68e0d1c0b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9b7b015e68e0d1c0b\"><a aria-expanded=\"false\" aria-controls=\"9b7b015e68e0d1c0b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#9b7b015e68e0d1c0b\" href=\"#9b7b015e68e0d1c0b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How quickly can you resolve an issue?<\/span><\/a><\/h4><\/div><div id=\"9b7b015e68e0d1c0b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9b7b015e68e0d1c0b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our average ticket resolution time is under half an hour.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ec915ae7278f8b04e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ec915ae7278f8b04e\"><a aria-expanded=\"false\" aria-controls=\"ec915ae7278f8b04e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#ec915ae7278f8b04e\" href=\"#ec915ae7278f8b04e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How much does it cost?<\/span><\/a><\/h4><\/div><div id=\"ec915ae7278f8b04e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ec915ae7278f8b04e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Working with IT providers could save you time and money.\u00a0 It minimizes and prevents costly IT breakdowns that can cost your business thousands in lost man-hours and productivity.\u00a0\u00a0<strong><br \/>\n<\/strong><\/p>\n<p>FunctionEight offer an hourly rate (based on the qualifications of the service delivery personnel), including substantial discounts for regular scheduled service and large projects.<\/p>\n<p><strong><a href=\"https:\/\/www.functioneight.com\/hk\/contact-us\/\">Contact us for a quotation for your business<\/a>\u00a0<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-aa3ed813728e9e7bc fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_aa3ed813728e9e7bc\"><a aria-expanded=\"false\" aria-controls=\"aa3ed813728e9e7bc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#aa3ed813728e9e7bc\" href=\"#aa3ed813728e9e7bc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will you pro-actively come onsite without request?<\/span><\/a><\/h4><\/div><div id=\"aa3ed813728e9e7bc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_aa3ed813728e9e7bc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If there is an agreed fixed schedule then one of our team of experienced field technicians and engineers will provide you with comprehensive on-site system maintenance at pre-determined times during the week.<\/p>\n<p>Proactively maintaining systems allows us to pre-empt any issues before they arise, giving you a smooth system environment that you can work efficiently from.<\/p>\n<p>If you have a pre-paid hours contract, we will not come onsite without request and we will never come onsite without prior approval.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fd04cb7ab3abca378 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fd04cb7ab3abca378\"><a aria-expanded=\"false\" aria-controls=\"fd04cb7ab3abca378\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#fd04cb7ab3abca378\" href=\"#fd04cb7ab3abca378\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you support Mac as well as PC?<\/span><\/a><\/h4><\/div><div id=\"fd04cb7ab3abca378\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fd04cb7ab3abca378\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes. Whilst we are most proficient in Microsoft environments, we also have engineers who are able to support you with Apple Mac and other devices.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1b1784639c64fb5f9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1b1784639c64fb5f9\"><a aria-expanded=\"false\" aria-controls=\"1b1784639c64fb5f9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#1b1784639c64fb5f9\" href=\"#1b1784639c64fb5f9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Our business relies heavily on email, what do you recommend for us?<\/span><\/a><\/h4><\/div><div id=\"1b1784639c64fb5f9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1b1784639c64fb5f9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We recommend implementing an email gateway solution that will provide business continuity in case your email provider has an outage. We also suggest reviewing your domain hosting to see where your email data is stored and whether it is safe and efficient. If using O365, check your settings to see whether you have applied security features. Finally, have an archiving solution that keeps a record of your data for you. See our page on Mimecast for more information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-69b931be3e21eed01 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_69b931be3e21eed01\"><a aria-expanded=\"false\" aria-controls=\"69b931be3e21eed01\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#69b931be3e21eed01\" href=\"#69b931be3e21eed01\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Will you support our telecoms, audio and video conferencing?<\/span><\/a><\/h4><\/div><div id=\"69b931be3e21eed01\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_69b931be3e21eed01\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, we can advice and support on your telecoms set up. In some cases, we will work with partners for example to provide comprehensive support for Avaya. We frequently have requests from businesses looking to move to soft phones. If this is of interest to you, let us know how we can support you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-61f27e349e2fc5fc5 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_61f27e349e2fc5fc5\"><a aria-expanded=\"false\" aria-controls=\"61f27e349e2fc5fc5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-1\" data-target=\"#61f27e349e2fc5fc5\" href=\"#61f27e349e2fc5fc5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Our needs are not complex, what would you support us with?<\/span><\/a><\/h4><\/div><div id=\"61f27e349e2fc5fc5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_61f27e349e2fc5fc5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Common problems facing small businesses include: internet connectivity, logout issues, printer and scanner troubleshooting.<\/p>\n<p>For this kind of support only, we would suggest purchasing a pre-paid contract for 10-20 hours of support that can be used only when you actually need it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column faq-box\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:40px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:30px;\"><h2 class=\"cmsmasters_text\" style=\"text-align: center;\"><strong>IT Consulting<\/strong><\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:16px;--awb-icon-alignment:right;--awb-hover-color:#f9f9fb;--awb-border-color:#0000001A;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#f54112;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:#f54112;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-boxed\" id=\"accordion-2489-2\"><div class=\"fusion-panel panel-default panel-0989cfa4c2e0236f8 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0989cfa4c2e0236f8\"><a aria-expanded=\"false\" aria-controls=\"0989cfa4c2e0236f8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#0989cfa4c2e0236f8\" href=\"#0989cfa4c2e0236f8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Help! We don\u2019t know where our domain or website and email hosting are?!!<\/span><\/a><\/h4><\/div><div id=\"0989cfa4c2e0236f8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0989cfa4c2e0236f8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Scenarios like\u2026<\/p>\n<p>An old employee purchased our domain a long time ago<\/p>\n<p>We are paying multiple providers for hosting and not sure which we still need<br \/>\nWe don\u2019t have access to our website, so can\u2019t make changes or updates are too scared to move hosting<\/p>\n<p>Read all the answers here \u2013\u00a0<a href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/we-dont-know-where-our-domain-or-website-and-email-hosting-are\/\">Don\u2019t know domain website email hosting?<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b0aff2c20d0b70bd9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b0aff2c20d0b70bd9\"><a aria-expanded=\"false\" aria-controls=\"b0aff2c20d0b70bd9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#b0aff2c20d0b70bd9\" href=\"#b0aff2c20d0b70bd9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How much notice do you need before the move is due?<\/span><\/a><\/h4><\/div><div id=\"b0aff2c20d0b70bd9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b0aff2c20d0b70bd9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span lang=\"EN-US\">Being informed as early as possible is always recommended, especially as every case has different challenges and requirements.<br \/>\n<\/span><\/p>\n<p><span lang=\"EN-US\">For an office with less than 80 staff, the IT planning should usually be started 3-5 months in advance, with onsite activity starting 2 weeks before. It could be much longer, though, depending on the readiness of the new office site.<br \/>\n<\/span><\/p>\n<p><span lang=\"EN-US\">The shorter timeline you give yourself and your contractors, the more stressful the project will be and most likely the higher the price will be.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a202c0c941ad2d230 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a202c0c941ad2d230\"><a aria-expanded=\"false\" aria-controls=\"a202c0c941ad2d230\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#a202c0c941ad2d230\" href=\"#a202c0c941ad2d230\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long does the actual move take?<\/span><\/a><\/h4><\/div><div id=\"a202c0c941ad2d230\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a202c0c941ad2d230\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>For a basic office set up with less than 50 people, the IT relocation can take place over a single weekend.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-930b3b66bbf3649e0 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_930b3b66bbf3649e0\"><a aria-expanded=\"false\" aria-controls=\"930b3b66bbf3649e0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#930b3b66bbf3649e0\" href=\"#930b3b66bbf3649e0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who do I need to inform about my office relocation?<\/span><\/a><\/h4><\/div><div id=\"930b3b66bbf3649e0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_930b3b66bbf3649e0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><span lang=\"EN-US\">Your IT team<\/span><\/li>\n<li><span lang=\"EN-US\">Clients and partners<\/span><\/li>\n<li><span lang=\"EN-US\">Insurance provider<\/span><\/li>\n<li><span lang=\"EN-US\">Bank<\/span><\/li>\n<li><span lang=\"EN-US\">Telephone provider<\/span><\/li>\n<li><span lang=\"EN-US\">Accounts departments<\/span><\/li>\n<li><span lang=\"EN-US\">Internet service provider<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4ca24d32bec5b666c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4ca24d32bec5b666c\"><a aria-expanded=\"false\" aria-controls=\"4ca24d32bec5b666c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#4ca24d32bec5b666c\" href=\"#4ca24d32bec5b666c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How far will you help us relocate our office?<\/span><\/a><\/h4><\/div><div id=\"4ca24d32bec5b666c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4ca24d32bec5b666c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We can assist in office relocations within Hong Kong, or within Singapore. We do not service international office moves, but we<br \/>\ncan work with partners abroad to manage an overseas move.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-43b6bd83dd251be93 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_43b6bd83dd251be93\"><a aria-expanded=\"false\" aria-controls=\"43b6bd83dd251be93\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#43b6bd83dd251be93\" href=\"#43b6bd83dd251be93\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you relocate a server?<\/span><\/a><\/h4><\/div><div id=\"43b6bd83dd251be93\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_43b6bd83dd251be93\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, absolutely.<\/p>\n<p>Some companies use an office move as an opportunity to evaluate their hardware, and evaluate what should be kept, replaced and upgraded.<\/p>\n<p>If you\u2019ve been thinking about moving from local servers to the cloud, you can consider including this in the project.<\/p>\n<p>However, the server migration will be another\u00a0 project that should be scheduled way before the physical move to ensure everything is running smoothly.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6172af189dfb063ec fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6172af189dfb063ec\"><a aria-expanded=\"false\" aria-controls=\"6172af189dfb063ec\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#6172af189dfb063ec\" href=\"#6172af189dfb063ec\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you have a check-list to help us plan our move?<\/span><\/a><\/h4><\/div><div id=\"6172af189dfb063ec\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6172af189dfb063ec\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, send us an email at f8.info@functioneight.com and we will send you a free template checklist for your office relocation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-acf33538efa356917 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_acf33538efa356917\"><a aria-expanded=\"false\" aria-controls=\"acf33538efa356917\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#acf33538efa356917\" href=\"#acf33538efa356917\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is a Ransomware attack?<\/span><\/a><\/h4><\/div><div id=\"acf33538efa356917\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_acf33538efa356917\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It\u2019s a breach that infects and blocks a computer system, often encrypting valuable data. The attacker then demands money to free the system and decrypt the data.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b1ef8a3a6dce1a396 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b1ef8a3a6dce1a396\"><a aria-expanded=\"false\" aria-controls=\"b1ef8a3a6dce1a396\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#b1ef8a3a6dce1a396\" href=\"#b1ef8a3a6dce1a396\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I prevent and be protected against a Ransomware attack? <\/span><\/a><\/h4><\/div><div id=\"b1ef8a3a6dce1a396\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b1ef8a3a6dce1a396\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span lang=\"EN-HK\">Make sure your employees are properly and regularly educated (cybersecurity awareness training).<br \/>\n<\/span><\/p>\n<p><span lang=\"EN-HK\">Ensure there&#8217;s a back-up and recovery plan for data residing on your computers and server. In the unfortunate event a breach will happen, at least you will still have a copy of your latest data.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-887f454aae252198a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_887f454aae252198a\"><a aria-expanded=\"false\" aria-controls=\"887f454aae252198a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#887f454aae252198a\" href=\"#887f454aae252198a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is a Phishing attack? <\/span><\/a><\/h4><\/div><div id=\"887f454aae252198a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_887f454aae252198a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>In this type of attack, attackers use fraudulent emails or other messages to trick victims into taking an action such as revealing personal data or passwords.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d7506383e111107f7 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d7506383e111107f7\"><a aria-expanded=\"false\" aria-controls=\"d7506383e111107f7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#d7506383e111107f7\" href=\"#d7506383e111107f7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I prevent and be protected against a Phishing attack?<\/span><\/a><\/h4><\/div><div id=\"d7506383e111107f7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d7506383e111107f7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span lang=\"EN-HK\">Make sure your employees are properly and regularly educated (cybersecurity awareness training) on how to spot and avoid fraudulent emails.<\/span><\/p>\n<p>Invest in some email security software such as\u00a0<a href=\"https:\/\/www.functioneight.com\/hk\/it-consulting\/mimecast\/\">Mimecast<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ee6539767433ccf97 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ee6539767433ccf97\"><a aria-expanded=\"false\" aria-controls=\"ee6539767433ccf97\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-2\" data-target=\"#ee6539767433ccf97\" href=\"#ee6539767433ccf97\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What Cybersecurity actions should I take?<\/span><\/a><\/h4><\/div><div id=\"ee6539767433ccf97\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ee6539767433ccf97\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span lang=\"EN-HK\">1. To protect your company, we would strongly recommend to setup Multi-Factor Authentication (2FA) for all your employees, where a password needs to be verified on your device in order to be successful. It may be as hassle for some at first, but it will for sure protect your organisation and employees. against many possible threats.<\/span><\/p>\n<p>2. Make sure all your employees have professional Anti-virus Protection software on their computers. Make sure this is regularly monitored and updated to the latest version.<\/p>\n<p>3. Make sure you do a regular back-up of your company files.<\/p>\n<p>4. Use strong passwords. There is a reason why larger companies force you to choose more complicated passwords with a mix of letters, numbers, symbols etc.<\/p>\n<p>5. Don\u2019t use Public Wifi.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column faq-box\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:30px;\"><h2 class=\"cmsmasters_text\" style=\"text-align: center;\"><strong>Digital Services<\/strong><\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:16px;--awb-icon-alignment:right;--awb-hover-color:#f9f9fb;--awb-border-color:#0000001A;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#f54112;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:#f54112;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-boxed\" id=\"accordion-2489-3\"><div class=\"fusion-panel panel-default panel-7850894ac9cfc84b8 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7850894ac9cfc84b8\"><a aria-expanded=\"false\" aria-controls=\"7850894ac9cfc84b8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#7850894ac9cfc84b8\" href=\"#7850894ac9cfc84b8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Our website is old and we want to upgrade, but don\u2019t know where to start?<\/span><\/a><\/h4><\/div><div id=\"7850894ac9cfc84b8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7850894ac9cfc84b8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Many companies have made the initial investment in getting themselves an online presence with a website. However it is a common error to then presume that once created it will automatically pop up in Google searches that your customer prospects might make. We often explain it in old terms examples like a brand new shop that has just put nice big signage above their brand new office door when they open for business. Now they sit back and wait for customers to line up outside. Business owners know this is unlikely to succeed as customers aren\u2019t going to suddenly know you exist or drive past your new shop by pure chance!<\/p>\n<p>Read more here \u2013<br \/>\n<a href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/our-website-is-old-and-we-want-to-upgrade-but-dont-know-where-to-start\/\">Our website is not responsive and is built on an old platform<\/a><br \/>\n<a href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/our-website-is-old-and-we-want-to-upgrade-but-dont-know-where-to-start\/\">We are not doing any SEO (Search Engine Optimisation) or SEM (Search Engine Marketing) and really have no idea how to get started.<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e699830b39e660ed9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e699830b39e660ed9\"><a aria-expanded=\"false\" aria-controls=\"e699830b39e660ed9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#e699830b39e660ed9\" href=\"#e699830b39e660ed9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Help! We don\u2019t know where our domain or website and email hosting are?!!<\/span><\/a><\/h4><\/div><div id=\"e699830b39e660ed9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e699830b39e660ed9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Many companies have made the initial investment in getting themselves an online presence with a website. However it is a common error to then presume that once created it will automatically pop up in Google searches that your customer prospects might make. We often explain it in old terms examples like a brand new shop that has just put nice big signage above their brand new office door when they open for business. Now they sit back and wait for customers to line up outside. Business owners know this is unlikely to succeed as customers aren\u2019t going to suddenly know you exist or drive past your new shop by pure chance!<\/p>\n<p>Read more here \u2013<br \/>\n<a href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/our-website-is-old-and-we-want-to-upgrade-but-dont-know-where-to-start\/\">Our website is not responsive and is built on an old platform<\/a><br \/>\n<a href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/our-website-is-old-and-we-want-to-upgrade-but-dont-know-where-to-start\/\">We are not doing any SEO (Search Engine Optimisation) or SEM (Search Engine Marketing) and really have no idea how to get started.<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8768f2e93797cda5c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8768f2e93797cda5c\"><a aria-expanded=\"false\" aria-controls=\"8768f2e93797cda5c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#8768f2e93797cda5c\" href=\"#8768f2e93797cda5c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long does it take?<\/span><\/a><\/h4><\/div><div id=\"8768f2e93797cda5c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8768f2e93797cda5c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A typical short project can take 6 months from start to finish. Other, more complex systems may be developed over years. We will scope up a time frame that is suitable for your business.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3f5089684bc3befed fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3f5089684bc3befed\"><a aria-expanded=\"false\" aria-controls=\"3f5089684bc3befed\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#3f5089684bc3befed\" href=\"#3f5089684bc3befed\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What development platforms do you work with?<\/span><\/a><\/h4><\/div><div id=\"3f5089684bc3befed\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3f5089684bc3befed\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our primary competence is developing on Laravel and WordPress. If you have a system that is using these platforms, contact us for support, maintenance and development.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d7d128334ef9e5596 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d7d128334ef9e5596\"><a aria-expanded=\"false\" aria-controls=\"d7d128334ef9e5596\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#d7d128334ef9e5596\" href=\"#d7d128334ef9e5596\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What information do we need from you to get started?<\/span><\/a><\/h4><\/div><div id=\"d7d128334ef9e5596\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d7d128334ef9e5596\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>In an ideal scenario, you would have all the requirements for your new project sorted before contacting us, but don\u2019t let that stop you. Some considerations you ought to think about include your overall budget, your timeline requirements, who will need to use the tool and how they will need to access it.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ea33ca0f20bbebbd4 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ea33ca0f20bbebbd4\"><a aria-expanded=\"false\" aria-controls=\"ea33ca0f20bbebbd4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#ea33ca0f20bbebbd4\" href=\"#ea33ca0f20bbebbd4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can we contact the developers?<\/span><\/a><\/h4><\/div><div id=\"ea33ca0f20bbebbd4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ea33ca0f20bbebbd4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Through regular (weekly\/bi-weekly) conference call meetings that will discuss progress, roadblocks and queries. Our developers are also responsive via email for convenient quick contacts.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e37c7142ce55d188b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e37c7142ce55d188b\"><a aria-expanded=\"false\" aria-controls=\"e37c7142ce55d188b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#e37c7142ce55d188b\" href=\"#e37c7142ce55d188b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens after a tool is built?<\/span><\/a><\/h4><\/div><div id=\"e37c7142ce55d188b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e37c7142ce55d188b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We also offer maintenance and support packages, as well as hosting options for your tool.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-358be04a9ed1f99bf fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_358be04a9ed1f99bf\"><a aria-expanded=\"false\" aria-controls=\"358be04a9ed1f99bf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2489-3\" data-target=\"#358be04a9ed1f99bf\" href=\"#358be04a9ed1f99bf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why should we choose you to work on our project?<\/span><\/a><\/h4><\/div><div id=\"358be04a9ed1f99bf\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_358be04a9ed1f99bf\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We don\u2019t over-complicate things. We\u2019ll get to the core of what you want &amp; need instead of adding in unnecessary features and designs. It\u2019s a philosophy that has a proven track record of success and feedback from past clients tells us that sometimes simple is best.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:30px;--awb-padding-top-small:20px;--awb-padding-bottom-small:10px;--awb-background-color:#f54112;--awb-flex-wrap:wrap;\" id=\"footer-bar\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_3_5 3_5 fusion-flex-column fusion-no-small-visibility footer-bottom-col\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element sm-text-align-center\" 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US<\/strong><\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":534,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2489","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - FAQ - FunctionEight Hong Kong<\/title>\n<meta name=\"description\" content=\"Here are our most Frequently asked questions about IT Support and what services are provided from us, have a read to get your answers answered.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.functioneight.com\/hk\/about-us\/faq\/\" \/>\n<meta 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