Outsourced IT Support

In a nutshell, FunctionEight's full service technical support means small to medium companies (SMEs) don't have to bear the time and cost of fulltime IT staff.

FunctionEight will deliver cost effective solutions to fit your budget, including.

A state-of-the-art network infrastructure and timely access to skilled support with a low engineering risk and minimal cost that was previously only available to big companies with large, full-time IT departments.

On-site IT Support
Our team of experienced field technicians and engineers will provide you a comprehensive on-site system maintenance at pre-determined times during the week. Our goal is to proactively maintain system so as to pre-empt and issues before they arise giving you a smooth system environment that you can work efficiently from. This is a concept unlike many other IT Support companies who work on a ticket system and then wait for your call. To us, this method means you already have a problem and are already loosing money because you cannot work efficiently. We believe that it is better to keep the system functioning without errors so that you don't have to call us.

Remote
FunctionEight's sophisticated remote access tools and technicians can resolve most problems without the added expense and time of travel to your site.

Phone Support Call Centre
One of Hong Kong's most experienced IT teams is just a phone call away. Most problems can be resolved via telephone and remote access.

Help Desk Consulting Services
This comprehensive service enables you to set up a results driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs
FunctionEight offers an hourly rate (based on the qualifications of the service delivery personnel), including substantial discounts for large projects and regularly scheduled service. This billing policy minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.

Network Support Packages
Inquire about FunctionEight's support packages designed to help small and medium enterprises maintain IT networks that feature high availability, performance and security, including.

• Internet Connectivity
• Network Infrastructure
• Email and Messaging
• Windows XP, Office XP
• Security Virus Protection
• Telephony
• Help Desk
• Wide Area Networking
• VPN and Remote Access
• Disaster Recovery
• IT Architecture
• Microsoft .NET Servers For more information about utilising