All businesses can benefit from fully managed IT services in Singapore.
Whether you have a startup that has just opened in the “Lion City”, a multinational firm restructuring your offices here, or any other type of organisation that would like to focus on your core strengths, we can help.
We are a leading managed IT services company in Singapore. With over 20 years of providing outstanding managed IT support to more than 200 businesses, we take care of everything from day-to-day IT support to long-term planning, so your technology stops being something you have to think about.
Advantages of Getting Fully Managed IT
Support Services
Support Services
The truth is that any business can have its own IT department—but not all businesses should. While having an in-house IT team has several advantages, for most businesses it is best to avail of fully managed IT support services.
This is because most businesses have their core strength or strengths—their main competitive advantage—which make it truly exceptional in their respective markets. Maintaining your own IT department is costly, not just in terms of money but also in terms of other limited resources such as your staff’s time and energy.
If you want to stay ahead of your competition, you need to dedicate as much as possible in your business into your core strength, and then outsource other elements of your operations (such as IT) to real experts in that field.
When you entrust the IT needs of your Singapore business to a dependable managed IT support company such as FunctionEight, you’ll only need to deal with one IT provider, benefit from economies of scale, and get a comprehensive and integrated package for IT support and services at a good bundled price.
But most importantly, you’ll be able to dedicate your valuable resources to further developing your core business!
Here’s a short summary of the benefits that you’ll receive from fully managed IT support services:
What Our Managed IT Services Include
Every managed IT services agreement is scoped around your requirements, so the exact cover is agreed with you before we begin. Our agreements typically include the following.
Service desk and user support
Your staff get direct access to our engineers by phone and email, 24 hours a day and across all time zones. We aim to respond to every request in an average of 15 minutes. Wherever an issue can be resolved remotely we do so, and where it cannot, an engineer attends your Singapore office.
Proactive monitoring and maintenance
We monitor your servers, network devices and endpoints continuously, so problems are identified and dealt with before your staff notice them. Patching, updates and health checks run to a fixed schedule rather than being fitted in when something breaks.
Network and infrastructure management
Firewalls, switches, wireless, VPN and remote access are configured, maintained and reviewed by our engineers. We keep your documentation current, so your infrastructure never depends on one person’s memory.
Cloud and Microsoft 365 management
Licences, user accounts, mailboxes, security policies and backups across Microsoft 365 and other cloud platforms are administered on your behalf. Around 95% of our clients are already on the cloud, and we manage those environments day to day.
Cybersecurity and compliance
Our managed IT services typically cover endpoint protection, multi-factor authentication, access control and security patching. We also help you meet your obligations under Singapore’s Personal Data Protection Act and the standards your industry expects.
Onboarding, offboarding and procurement
We prepare equipment and accounts for new starters, and remove leavers cleanly from every system. Hardware and software are sourced through our established supplier relationships.
Reporting and account management
You receive regular reporting on tickets, response times and system health, and a named point of contact who understands your business rather than a queue.
Response Times and Service Levels
We agree service levels with you in writing before your agreement begins, and we report against them. As a guide:
- Average first response across all requests: 15 minutes
- Critical issues affecting the whole business: escalated and prioritised ahead of routine requests
- Support hours: 24/7 across all time zones, with engineers on the ground in Singapore and Hong Kong
- Scheduled maintenance: agreed in advance and, wherever practical, carried out outside your working hours
Costs are fixed monthly, so your IT budget stays predictable and does not spike when something goes wrong.
Benefits of Choosing FunctionEight For Managed IT
Support Services in Singapore
Support Services in Singapore
Established in 2001, FunctionEight is the best managed IT support company in
Singapore. We provide fully managed IT support services to businesses from Asia, the
United Kingdom and practically anywhere else in the world.
We’ve worked with all kinds of businesses, and we are confident that we can deliver all
of your needs because we offer these:
Managed IT Services and IT Support in Singapore – FAQs
General Information About Managed IT Support
Managed IT Support Services in Singapore
Cybersecurity and IT Compliance in Managed IT Support
Cloud IT Solutions and IT Infrastructure Management
Remote Work and Business IT Support
Why Choose FunctionEight for Managed IT Support in Singapore?
Our Senior Team
What Our Clients Say…
“I would, in relation to my personal experience with their services, say that they have a great knowledge base within their team and help at a real one to one level to tailor solutions to the requirements. …I have very much appreciated that they have adapted as projects have progressed and our business grown and changed over the past year. They always get the job done but more importantly, provide the right solution to our needs. I have no reservations or hesitation in recommending them to other businesses for their services.”
Tim Proudlock
IT Manager
“…Outsourcing preventative maintenance to FunctionEight engineers allows me to focus on IT projects that improve the business without the distraction of having to put out small fires on a daily basis. …Successful IT Management is all about diligently preventing problems before they arise, and FunctionEight understands this. FunctionEight has also been very flexible with availability of their engineers when dealing with differences in time zones which is vital to our business. I would recommend FunctionEight to any business looking for a cost effective, hassle free way to outsource their IT.”
Nicholas Yeager
Chief Technology Officer
“We have been working with FunctionEight Limited for the past three years and have always found their technical expertise , service and attention to detail excellent. As a new start up Private Equity Fund Management company in Hong Kong we found their original advice on Servers, PC’s, Enterprise Servers and software extremely valuable. I would strongly recommend FunctionEight Limited to you.”
James Goulding
Managing Partner
“I wanted to let you know how pleased we are with the outstanding I.T. service FunctionEight have given us over the years.”
Curtis Barclay-Grundler
VP Finance
“ALS International have been using FunctionEight for two years. During this time we have been completely satisifed with their support of our exchange server and desktop environment. FunctionEight have implemented major upgrades to our Firewall and security systems, and where necessary were proactive in suggesting improvements to our system. At this time we are undergoing significant changes to our environment and we appreciate the advice and suggestions from FunctionEight during the planning process.”
Andrew Skinner
Managing Director
“We can’t thank the FunctionEight team in Singapore enough for all of your help over the last few months, particularly with the tight timeline and project restrictions. We would happily consider you for any of our future needs as well as recommending you to others.”
True Search
FunctionEight Ltd signs IT support contract with Silver Tree Hong Kong Limited in Hong Kong.
Silver Tree Hong Kong Limited
“FunctionEight is a dependable IT company, consistently on hand within a reasonable timeframe and religiously service our infrequent- though usually business interrupting – IT headaches. They act with professionalism and take a through approach to their work. They are above all else, proactive, anticipating and intercepting niggles before they arise to ensure our IT runs seamlessly throughout the year. It’s lovely to deal with a truly customer centric organisation.”
Russell West
Managing Director – International
“As a business we have relied on F8 to support our increasing demands not just in Singapore but across our Group from day one. In my mind they have proven themselves to be a real partner, they understand and “get” our needs, whilst speaking logically to non-technology people! I feel that wherever possible they have gone over and beyond in helping us to keep on top of the fast paced nature of the technology world.”
Profile Search & Selection
“FunctionEight has been providing McGregor Boyall (Singapore) IT & Network support for over three years. Special thanks have to be given to the team during the Covid lock down when we had to do an office move and WVD migration. Without FunctionEight’s support, I doubt things would have completed smoothly. I would strongly recommend to any business looking for a dependable and reliable IT service provider.”
McGregor Boyall
