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Seeking a Global IT Helpdesk for Your Organization?

Organizations today, all over the world, depend on the use of Information Technology (IT) to ensure that their business operations are streamlined. Using technology allows them to improve their operations capabilities. Information processing, data analytics, and network security are common examples of such.

Using FunctionEight’s global IT helpdesk services can help businesses ensure that their technological workflows are free from all problems. No need for significant expenses and smooth operations is something only businesses with a problem-free technology stack can experience.

What Is a Global IT Service Desk?

Modern-day technological infrastructure often requires configurations and integrations that can be complex for those who lack adequate knowledge. Due to such factors, making efficient use of the equipment and providing support to employees often becomes challenging.

It’s important to understand that IT support services are necessary for companies worldwide, regardless of their size. Using a global IT helpdesk can help companies provide such administrative or assistive support services to their employees. Workers with access to technical support services can use the equipment more effectively. Such usage allows them to reduce expenses, improve efficiency, and scale the business.

Fundamental Foundations of Our Global IT Helpdesk Service

The global IT helpdesk services offered by FunctionEight are based on three core fundamentals that include: communication, request fulfillment, incident tracking and management. Continue reading to know more!

At FunctionEight, we hold communication of paramount importance when providing global IT help desk services to businesses worldwide. We understand that modern businesses depend on the use of sophisticated technology. These technologies help them navigate and dominate a business landscape filled with dynamically evolving customer demands.

Ensuring the successful communication of issues, bugs, changes, and updates is something we are proud to offer. Our communication protocols help enterprises become more aware of their IT infrastructure. Increased awareness allows them to minimize the impact of technological changes and leverage them to their benefit.

Organizations all over the world must constantly change their process to adjust to dynamic business challenges. Varying and unfamiliar IT requirements are common results of such changes. To cater to such requirements, using a global service desk is often the most feasible option available.

Function Eight’s global IT helpdesk staff of technology experts is available around the clock. We understand these changing market dynamics and address your request as needed. We log, categorize, and prioritize each request according to your requirements so that you may continue to scale your business with ease.

Tackling, resolving, and managing technological issues oftentimes requires expert knowledge and skills in the relevant domain. That’s something each of our staff members is well-equipped with. We use our expert knowledge and skills to track issues and bugs your organization may be facing.

Afterward, tracking down what the problem is, we provide possible solutions that can be implemented. We only move forward with the implementation of a solution once you’re fully on board with the decision. In addition, we also ensure that all issues and bugs are logged with complete details for future reference.

Benefits Of Using a Global IT Helpdesk

In the modern business environment today, companies often must focus on major business operations like sales, marketing, and manufacturing. Technological support services and operations can sometimes be overlooked because of such prioritization.

Not to worry, using FunctionEight’s global IT helpdesk service can help your organization get all the IT support services it needs to succeed. The benefits of using our global service desk are limitless and include:

  • Contact point for all your employees to report problems and queries.
  • Efficient management of requests and issues in a timely manner ensured.
  • Having all IT-related problems catered to so that the user experience is improved.
  • Lower IT costs are achieved by eliminating unnecessary optimization and maintenance.
  • Protection of the business from cyber threats due to an improved network security posture.

Put Your Trust in Our Global IT Helpdesk

Trust is highly important in any business operation regardless of the domains and especially in areas where two domains, like technology and business operations, are closely integrated. To ensure efficient IT help desk support services, a business must provide the service.

Since 2001, FunctionEight has been a trusted and leading IT services provider to businesses all over the world. We’ve seen and been a part of the evolution of technology over the past two decades and have worked with numerous businesses. Working with such organizations, we’ve tackled unique technological challenges and have helped these businesses achieve excellence like never before.

Being a global leader in IT services, we now believe that a global IT helpdesk has become more of a necessity than a choice for many. Experience the transformational power we offer and transcend to excellence by leveraging our services today.

Why Choose FunctionEight?

Our global IT service desk will be the center of your organization’s technological environment and will help you achieve unparalleled excellence. We will manage all your service and issue requests and will ensure effective communication.

You can report any issues, outages, or pre-planned changes anytime you want. We will help you optimize all the processes involved and will ensure that your organizational productivity is impacted positively. Our services include:

  • Monitoring of IT processes.
  • Addressing user queries.
  • Catering to IT requests.
  • Tracking technological changes.
  • Fixing all issues and bugs.
  • Analyzing IT processes.
  • Documenting all changes.

Excel To Excellence with FunctionEight Today!

Organizations lacking sufficient IT support are likely to experience significant challenges. These challenges often limit employee capabilities having a transitional effect on business growth and scalability.

IT support prioritization, on the other hand, helps employees build familiarity with the company’s technology stack. This familiarity allows them to make efficient use of technology, helping the business achieve unimaginable heights of success.

Our People

Martin Abert
Martin AbertChairman
Chris Young
Chris YoungPartner
Henrik Runnström
Henrik RunnströmManaging Director
Rachelle Chee
Rachelle CheeDirector - Operations
Allo Hui
Allo HuiDirector – IT & Operations
Alex Ho
Alex HoDirector – IT & Operations
Kyle Lester Rabanillo
Kyle Lester RabanilloTeam Leader – Development

Looking for an experienced IT service partner in Singapore?

What Our Clients Say…

“I would, in relation to my personal experience with their services, say that they have a great knowledge base within their team and help at a real one to one level to tailor solutions to the requirements. …I have very much appreciated that they have adapted as projects have progressed and our business grown and changed over the past year. They always get the job done but more importantly, provide the right solution to our needs. I have no reservations or hesitation in recommending them to other businesses for their services.”

Tim Proudlock
IT Manager

“…Outsourcing preventative maintenance to FunctionEight engineers allows me to focus on IT projects that improve the business without the distraction of having to put out small fires on a daily basis. …Successful IT Management is all about diligently preventing problems before they arise, and FunctionEight understands this. FunctionEight has also been very flexible with availability of their engineers when dealing with differences in time zones which is vital to our business. I would recommend FunctionEight to any business looking for a cost effective, hassle free way to outsource their IT.”

Nicholas Yeager
Chief Technology Officer

“We have been working with FunctionEight Limited for the past three years and have always found their technical expertise , service and attention to detail excellent. As a new start up Private Equity Fund Management company in Hong Kong we found their original advice on Servers, PC’s, Enterprise Servers and software extremely valuable. I would strongly recommend FunctionEight Limited to you.”

James Goulding
Managing Partner

“I wanted to let you know how pleased we are with the outstanding I.T. service FunctionEight have given us over the years.”

Curtis Barclay-Grundler
VP Finance

“ALS International have been using FunctionEight for two years. During this time we have been completely satisifed with their support of our exchange server and desktop environment. FunctionEight have implemented major upgrades to our Firewall and security systems, and where necessary were proactive in suggesting improvements to our system. At this time we are undergoing significant changes to our environment and we appreciate the advice and suggestions from FunctionEight during the planning process.”

Andrew Skinner
Managing Director

“We can’t thank the FunctionEight team in Singapore enough for all of your help over the last few months, particularly with the tight timeline and project restrictions. We would happily consider you for any of our future needs as well as recommending you to others.”

True Search

FunctionEight Ltd signs IT support contract with Silver Tree Hong Kong Limited in Hong Kong.

Silver Tree Hong Kong Limited

“FunctionEight is a dependable IT company, consistently on hand within a reasonable timeframe and religiously service our infrequent- though usually business interrupting – IT headaches. They act with professionalism and take a through approach to their work. They are above all else, proactive, anticipating and intercepting niggles before they arise to ensure our IT runs seamlessly throughout the year. It’s lovely to deal with a truly customer centric organisation.”

Russell West
Managing Director – International

“As a business we have relied on F8 to support our increasing demands not just in Singapore but across our Group from day one. In my mind they have proven themselves to be a real partner, they understand and “get” our needs, whilst speaking logically to non-technology people! I feel that wherever possible they have gone over and beyond in helping us to keep on top of the fast paced nature of the technology world.”

Profile Search & Selection

“FunctionEight has been providing McGregor Boyall (Singapore) IT & Network support for over three years. Special thanks have to be given to the team during the Covid lock down when we had to do an office move and WVD migration. Without FunctionEight’s support, I doubt things would have completed smoothly. I would strongly recommend to any business looking for a dependable and reliable IT service provider.”

McGregor Boyall